WARRANTY

How can you get your product serviced?

Read the product's user guide to check that you're familiar with its normal operation. Your product may not need servicing.

Read carefully through the terms of the warranty below.

Contact DCS Customer Care if:

• you believe your product has a defect covered by warranty. You'll need to have ready the product's model and serial numbers (see the table below for where you can find these) and proof of its date of purchase.
• you want service for a product defect that is not or no longer covered by warranty.
• you have any questions or need information.

Contact your installer or dealer if:

• you believe your product has a defect due to incorrect installation
• you received a damaged product where delivery was arranged by your dealer or installer.

Our promise to you

In the relevant warranty period and with the coverage and payment terms as detailed below and in the table below, we (Fisher & Paykel Appliances Inc., the warrantor) guarantee to repair or replace a defective part or product anywhere in the United States and Canada. This warranty covers defects in material or workmanship, occurring during normal installation, use, and maintenance.

If we cannot repair

If we cannot repair a defective part of the product after a reasonable number of attempts, at our option we may replace the part or the product, or provide you with a full refund of the purchase price of the product, excluding installation and other charges.

Service provider and hours

All service under warranty shall be provided by Fisher & Paykel Appliances Inc. or its Authorized Service Agent during normal business hours.

Proof of purchase

You may be required to provide reasonable proof of the product's date of purchase before it can be serviced under warranty.

Travel and shipping costs

Our technician will travel to the location of the product at our expense, except if the product is installed:

• in Alaska or
• in a motor vehicle, boat or similar mobile facility or
• in a geographically isolated location with limited or restricted access, in which case you must bring the product or mobile construction containing it to the service center at your expense or pay for the technician's travel to the location of the product.

What are the conditions of the warranty coverage detailed above?

• This warranty extends to the original owner of the DCS by Fisher & Paykel outdoor product purchased for ordinary single-family home use.
• The warranty period extends from the date of purchase by the original owner.
• Your product must have a defect that occurred in normal domestic use. Commercial use is not covered. See further below for examples of what else is NOT covered by the warranty.
• You must have reasonable proof of the date of purchase.
• The product must be in the country where it was purchased. In Canada, the product needs to have been purchased through the Canadian distribution channel to ensure regulatory compliance.

If you have an installation problem, contact your dealer or installer. You are responsible for providing adequate electrical, exhaust and other connection facilities.

Examples of what is NOT covered by warranty

1. Service calls that are not related to any defect in the Product. You will be charged for the cost of the service call if the problem is not found to be a Product defect. For example:
1. Correcting faulty installation of the product
2. Providing adequate electrical, exhausting, and other connection facilities for correct installation
3. Instructing you how to use the product
4. Replacing house fuses, resetting circuit breakers, correcting house wiring or plumbing, or replacing light bulbs
5. Correcting faults caused by the user
6. Changing the setup of the product
7. correcting earlier unauthorized modifications of the product
8. Correcting damage caused by pests like rats, cockroaches etc.
9. Noise or vibration that is considered normal, for example, drain/fan sounds, regeneration noises or user warning beeps.
2. Product defects caused by factors other than:
1. Normal domestic use
2. Use in accordance with the Product's User Guide.
3. Product defects caused by incorrect installation, accident, neglect, misuse, fire, flood or Act of God.
4. Normal wear and tear, including surface corrosion and discoloration of parts.
5. The cost of repairs carried out by non-authorized repairers or the cost of correcting such unauthorized repairs.
6. The cost of repairing or replacing other property damaged by a defective product or any other expenses caused by a defective product.*
7. Transportation or travelling costs involved in the repair when the product is installed outside the AUTHORIZED CUSTOMER SERVICE CENTER'S normal service area.
8. Normal recommended maintenance as set forth in the product's user guide.

*These are called 'consequential or incidental' damages. Some states do not allow the exclusion of consequential or incidental damages, so the exclusion in F. may not apply to you.

What about any implied warranties?

Our liability under any implied warranties, including the implied warranty of merchantability (an unwritten warranty that the product is fit for ordinary use) expires two years (or such longer period as required by applicable law) from the date of purchase of the product by the first owner. Some states do not allow limitations on how long an implied warranty lasts, so this limit may not apply to you.

Can the warranty be extended or modified?

This warranty is the complete and exclusive agreement between you and us regarding any defect in the product. None of our employees or Authorized Service Agents are authorized to add to or modify its terms.

Customer Care